FreshBooks vs Xero: Which Offers the Best Features

Are you a small business owner looking for an efficient way to manage your finances? With so many accounting software options available on the market, it can be overwhelming to choose the right one. FreshBooks and Xero are two popular choices that offer similar features but have distinct differences in pricing, ease of use, customer support, integration and automation, and security. In this blog post, we’ll compare FreshBooks vs Xero to help you determine which one is the best fit for your small business needs. Let’s dive in!


Key Differences Between FreshBooks vs Xero


When it comes to choosing accounting software for small businesses, FreshBooks and Xero are two popular options. The FreshBooks vs Xero Both offer features to help manage finances, invoicing, and expenses. However, there are some key differences between the two.


Pricing is one of the most significant differences between these two platforms. FreshBooks offers a tiered pricing model based on the number of clients you have while Xero’s pricing is determined by the number of users you need.


Ease of use is another factor that sets these platforms apart. FreshBooks prides itself on being user-friendly with an intuitive interface designed for non-accountants while Xero caters more towards accountants and bookkeepers with its advanced features.


Customer support also differs between these two platforms. FreshBooks has a reputation for providing excellent customer service via phone or email support as well as an extensive knowledge base while Xero only offers email support during business hours.


Integration and automation capabilities vary between FreshBooks vs Xero as well. While both integrate with many third-party apps such payment processors and point-of-sale systems, Xero provides more options in terms of automating workflows through Zapier integrations.


Security should be considered when comparing these two platforms. Both offer bank-level encryption but only Freshbooks conducts regular audits by third-party security firms to ensure compliance with industry standards.




When it comes to pricing, FreshBooks and Xero offer different packages to suit the needs of small businesses.


FreshBooks offers three pricing plans: Lite, Plus, and Premium. The Lite plan costs $4.50 per month, which includes unlimited invoicing and expense tracking for up to five clients. The Plus plan costs $7.50 per month and accommodates up to 50 clients with additional features like proposals that can be customized for a client or project; recurring invoices; double-entry accounting reports; time-tracking capabilities; and more detailed financial reporting options than the previous tier do.


Xero also has three tiers in their pricing structure: Early, Growing, or Established Business . Their Early Business package starts at $9 per month with limited invoice creation while the other two tiers come with advanced features such as multi-currency support and inventory management tools.


Both brands are competitively priced but depending on your business needs one may suit better than another – It’s worth taking some time comparing both before making a decision!


Ease of Use


When it comes to choosing accounting software for your small business, ease of use is a crucial factor. Both FreshBooks and Xero offer user-friendly interfaces that make managing your finances simple and straightforward.


FreshBooks has an intuitive dashboard that allows users to easily navigate through the different features. With just a few clicks, you can create invoices, track expenses, and even manage projects. The platform also offers customizable templates for invoices and estimates which saves time when creating these documents.


Xero’s interface is similarly easy to use with its clean layout and menu navigation. It provides a comprehensive overview of your financial data so you can quickly see where your money is going in real-time. Additionally, it includes helpful features such as bank feeds that automatically import transactions directly from your bank account.


Both platforms have mobile apps available for iOS and Android devices which allow you to manage your finances on-the-go. Whether you’re traveling or away from the office, having access to this information at all times makes running your business more convenient.


While both FreshBooks and Xero are user-friendly accounting software options for small businesses, determining which one is right for you will depend on what specific features are most important for managing your finances efficiently.


Customer Support


When it comes to running a small business, customer support can make or break your success. That’s why it’s important to choose an accounting software that offers reliable and responsive customer support.


Both FreshBooks and Xero offer multiple channels for customer support, including email, phone, and live chat. However, there are some differences in the level of support you can expect from each platform.


FreshBooks has been praised for its excellent customer service team that is available 24/7 via phone or email. Additionally, they have an extensive knowledge base with helpful articles and tutorials on how to use their software effectively.


Xero also offers great customer support through their online help center which includes detailed guides on various topics related to using their platform. They also provide assistance through phone calls during office hours but don’t offer round-the-clock availability like FreshBooks does.


Both platforms do well in providing resources for customers who need assistance integrating their accounts or finding specific functionalities within the programs. In terms of speed of response time however Freshbooks gets a slight edge as users report getting quick responses from them compared to Xero


Integration and Automation


Integration and automation are key features for small businesses looking to streamline their operations. FreshBooks and Xero both offer a wide range of integrations with other business tools such as payment gateways, CRM software, and project management platforms. However, there are some differences between the two when it comes to integration options.


FreshBooks has a limited number of integrations compared to Xero but offers native integrations with popular services such as PayPal, Stripe, G Suite, and Gusto. FreshBooks also recently introduced an API that lets users build custom integrations with third-party applications.


Xero has over 800 third-party apps in its marketplace including Shopify, Squarespace, HubSpot and more. These integrations give you the flexibility to choose the tools that work best for your business needs.


Automation is another critical feature for small businesses looking to save time on manual tasks like invoicing or expense tracking. Both FreshBooks and Xero have robust automation capabilities that help reduce administrative tasks by automating repetitive processes.


While FreshBooks may have fewer integration options than Xero I think they make up for this with their customizable API functionality which allows you to create bespoke workflows based on your specific business requirements.




Security is an essential aspect to consider when choosing a software for your small business. FreshBooks and Xero both offer robust security measures to ensure the safety of your data.


FreshBooks uses SSL encryption, which means that all data transmitted between you and their servers are encrypted. They also regularly perform backups of all data, which guarantees that you won’t lose any information in case of a system failure.


On the other hand, Xero has multiple layers of security protocols including two-factor authentication, firewalls, and intrusion detection systems. They also have a team dedicated solely to monitoring the system 24/7 for potential threats.


Both FreshBooks and Xero allow you to control who has access to your financial information by setting up user permissions. This feature ensures that only authorized personnel can view sensitive data.


In summary, both FreshBooks and Xero provide top-notch security features that guarantee the safety of your financial information while using their software.


Final Thoughts


After comparing the key features of FreshBooks vs Xero, it’s clear that both accounting software options have their own strengths.


FreshBooks is an excellent choice for small businesses with basic invoicing and time tracking needs. Its user-friendly interface and affordable pricing make it a great option for those who want to get started quickly without breaking the bank.


On the other hand, Xero offers more advanced features such as inventory management and project tracking, making it ideal for businesses with complex financial needs. While its pricing may be slightly higher than FreshBooks’, its robust set of tools can save businesses valuable time and money in the long run.


When choosing between FreshBooks vs Xero, consider your business’s specific needs and budget before making a decision. Both are highly rated accounting software solutions that can help your business stay organized financially.


Ultimately, whichever software you choose will depend on what works best for your unique business requirements. We hope this comparison has helped you understand which platform might be right for you!